Customer Service Representative
Customer Service Representative
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Job Description
About Melot Technologies Private Limited
Melot Technologies Private Limited provides a live video streaming service. We are the team behind the application StreamKar. It is one of the most successful live video streaming applications today with over 5 million GPlay downloads. Founded in 2012 and has been operating successfully in India since 2018. We have our registered office at Mahim Mumbai. Our goal is to make StreamKar a desi entertainment platform for our users and to grow faster in India. We are a team of funloving young people who strive to entertain India and provide a platform for different artists to show their talent.
Job Profile Customer Service Representative
Location BKC Mumbai Exp.
Required Min. 6 Months
Qualification Any Graduation
Workdays & Timings Monday to Saturday (9.00 AM to 6.00 PM)
Job Responsibilities
Manage and resolve complaints from Streamer agencies and talent via emails and Fresh desk (CRM rule).
Coordinate with internal departments to ensure effective issue resolution and followup. Engage with agency holders and talent to address and mitigate recurring issues.
Collect and document feedback from users and talent to drive app improvements.
Ideal candidates should have strong communication skills customer support experience and a proactive solutionoriented approach to handling user relations and team collaboration.
Other Requirements
1. Should be aware of the live streaming industry and operations
2. Should be able to communicate fluently in English & Hindi. (Other language proficiency will be an added advantage)
Skills MS Excel MS Office
Perks 6 days a week Health Insurance Rotational Shift
Number of openings 1
Employment Type
Full Time
