Desktop Support Engineer
Desktop Support Engineer
Posted on :
11-09-2024
Employer Active
1 Vacancy
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Job Description
Greetings from Maneva!
Job Description
Job Title Desktop Support Engineer
Location New Delhi
Experience 3 5 years
Working Hours 9 to 6
Working Days Mon Sat
Notice Immediate Joiner
Requirements:
- Excellent communication & spoken skills in English for voice support to US based end users.
- 1 2 years experience of desktop/laptop/application troubleshooting support (Phone / Remote)
- Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
- Experience of handling calls / tickets from end user over phone and provide L1 support.
- Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
- Experience of following standard processes for forwarding tickets as required to the next appropriate Team/level of support.
- Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
- Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.
- Track all the issues and send status updates on the progress.
If you are excited to grab this opportunity please apply directly or share your CV at and
Employment Type
Full Time
Key Skills
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