Spa Head Therapist
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Job Description
Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusiveinviteonly Bombay members Club a soontobeopened The Burmanboutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.
An urban hideaway The Burman Hotels Spa is hidden on the lowest floor of the hotel offering two treatment rooms jacuzzi Japanese bath and Finnish sauna. Our certified professionals offer a range of products and services. The soothing environment offers a unique wellness experience that rejuvenates both the mind and the body.
Purpose of the role:
The Spa Head Therapist oversees spa operations and leads the spa team to deliver exceptional treatments and experiences to guests. This role involves managing the spa staff developing treatment protocols and ensuring the highest standards of service.
Your responsibilities will be:
- Manage spa staff including hiring training scheduling and conducting performance evaluations.
- Conduct regular inhouse training sessions to ensure therapists development through technical training.
- Maintain the highest standards of service and cleanliness in treatment rooms and spa areas.
- Develop and implement treatment protocols and spa packages.
- Ensure all staff have a complete understanding of rules and regulations.
- Perform spa treatments as needed to meet guest demand.
- Promote spa services and products to guests.
- Maintain inventory of spa products and supplies.
- Handle guest complaints and feedback professionally.
- Stay informed on market trends and competitor activities.
- Collaborate with other departments to enhance guest experiences.
- Motivate encourage and lead the therapist team to maintain a positive working environment.
What we expect from you:
- Certified and experienced in a variety of spa treatments and therapies.
- Proven leadership and management skills in a spa setting.
- Strong customer service orientation with a passion for wellness.
- Excellent communication and interpersonal skills.
- Knowledge of spa products and trends in wellness therapies.
- Proficiency in English at a conversational level.
- Team player with a commitment to maintaining high standards.
Why join Bombay
- Celebration Benefits: Annual holiday birthday day off and paid vacation days for personal milestones (e.g. childs first school day marriage).
- Health & Wellness: Access to the Salu Digital Healthcare Platform monthly sports compensation with Stebby and mental health support through Siffi.
- Sick Leave: Paid sick leave from the 2nd day.
- Company Benefits: Shoe compensation and work outfits provided by the company.Makeup Compensationfor women.
- Training & Onboarding: Extensive training tailored to our products services values and standards to ensure your success at the company.
- Learning & Development: A generous learning and development package.
- Investment Opportunities: Option to invest in the Groups venture fund Yolo Investments.
- Working Environment: A comfortable workspace in the city center with plenty of fruits snacks and drinks.
- Networking Opportunities: Plenty of events and networking opportunities with colleagues.
Here at Bombay we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the worldclass offerings on which we pride ourselves.
Employment Type
Full Time
