Quality Assurance Specialist Customer Experience copy
Posted on :
12-11-2024
Employer Active
1 Vacancy
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Job Description
- You will be responsible for monitoring and auditing our different client support channels (tickets, chats and calls).
- Providing the necessary coaching for both our current team members and the new hires.
- Data Analysis, you will be responsible for analyzing the client support performance data to provide outcomes, insights and findings to uplift and improve the performance of our team.
- Curate, update and communicate our knowledge base .
- Occasionally deliver training programs to our new hires.
Employment Type
Full-time
Company Industry
Key Skills
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