Service Desk Analyst

The Service Desk Analyst I provides a single point of contact to the organization for information technology related problems. Assist business customers with telephone, email or trouble ticket enquiries to resolve or escalate IT systems issues and problems. Provide support and incident management and client communications for IT systems faults and service request.

All staff authorized to work within the Acuative Managed Platform for Government (AMPG-G) or Acuative Managed Platform for Defense (AMP-D) environments must adhere to the following these requirements:

Acknowledge and sign off on any AMP-G or AMP-D related Access Agreements and Rules of Behavior documents

Review and adhere to the relevant AMP-G / AMP-D Policies and Procedures

Complete all mandatory Information Security & Compliance training

Protect against and report any suspicious or abnormal activity affecting the AMP-G or AMP-D environments

Functions