Service Advisor

- Greet and welcome customers, building positive relationships and understanding their needs.

- Listen to clients' concerns and requirements, scheduling appointments accordingly.

- Ensure high levels of customer satisfaction by offering premium products and services.

- Coordinate with the technical team to guarantee the best repair and maintenance services for clients.

- Manage client expectations regarding service delivery and ensure timely completion.

- Accurately input information into the company’s system.

- Follow safety and work procedures to maintain a safe working environment.

- Continuously communicate with customers to update them on the status of their service.

- Handle warranty claims in accordance with company policies and GWM standards.

- Maintain a clean and orderly work area, ensuring compliance with company regulations.

- Implement any special client requests related to the service.

- Notify clients of any delays or changes to their service appointments.

- Ensure all necessary documentation is completed and processed correctly.

- Perform any additional tasks as assigned by the service manager.