Technical Client Services Associate
Posted on :
07-12-2024
Employer Active
1 Vacancy
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Job Description
- Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
We are looking for a Technical Client Services Associate responsible for providing excellent customer service to existing Wiley Partner Solutions / Atypon customers. The role is unique in its combination of technical expertise and relationship building and helps our customers get the most of their publishing solutions. Helping with bugs, triaging change requests, and liaising with engineers round out the position.
How You Will Make An Impact
- Ensure new and existing work from customers is handled within our KPI’s.
- Working with global customers to better understand and use the capabilities of the custom software platform Literatum.
- You’ll work closely with colleagues in product management, technical support, documentation, and quality assurance, both to solve problems and to deploy newly requested and funded features.
- Effectively communicate between engineers and customers for accuracy and clarity.
- You’ll facilitate regular client meetings to improve the client/vendor relationship.
- We Are Looking For People Who Have/are
- Technical or technical-minded with experience or familiarity with the publishing industry.
- Independent worker who can integrate smoothly into different team structures, having the judgement to know when to ask for help and escalate issues
- Experienced in customer engagement and relationship management.
- Familiarity with XML, CSS, and HTML is a plus.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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