Technical Support Specialist
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Job Description
Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.
What You Will Be Doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer’s problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
- What You Won’t Be Doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
- Technical Support Specialist Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
- Basic Requirements
- Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity
- Enough coding experience to pass a basic coding test (i.e. bug fixes)
- Availability to work any shift we assign you
- About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent - , Innovating new technology, and incubating new businesses.
- Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.
- Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
Employment Type
Full Time
Department / Functional Area
Software Development / Application Development (IT Software)
