Century Care - Admin NDIS with Calls
Century Care - Admin NDIS with Calls
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Organise and develop the onboarding process for new participants.
- Assist in the NDIS audit process.
- Handle phone calls and emails to the organisation.
- Manage service bookings and claims through the NDIS portal.
- Develop reports using provided templates including progress notes and review reports.
- Manage rostering as required or as the business grows.
- Provide basic training to new staff.
- Engage actively with participants and their families organising meetings as needed.
- Post job advertisements and conduct interviews as necessary.
- Provide comprehensive administrative support including scheduling preparing presentations organising meetings taking notes and summarising documents.
- Collaborate with internal teams to ensure an excellent customer experience.
- Conduct outbound calls to follow up with clients regarding their satisfaction with current support workers.
- Organise and maintain files and documents.
- Prepare communications such as memos emails invoices reports and other correspondence.
- Develop Service Agreements and Schedules of Supports
- Ensure the accuracy and currency of database information.
- Manage and monitor social media campaigns across multiple platforms including Facebook Twitter and Instagram. Respond to inquiries and interact with followers
- Background in NDIS and similar industry is a must
- Previous experience in a similar role (preferred)
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (Word Excel PowerPoint)
- Great attention to details
- Experience in using Brevity and Shiftcare or similar software
- Knowledge of the NDIS industry
- Compliance background
NDIS, virtual assistant, scheduling, rostering, customer support, client support, admin
Employment Type
Full Time
