Tour Manager

Position: Tour Manager

Industry: Travel and Tour

Location: Phnom Penh Cambodia

Job Purpose: Ensure that travel arrangements go as smoothly as possible.

Responsibilities:

• Attending inquiries through e mails calls WhatsApp
• Design itinerary and cost depending on the requirements
• Making good rapport with agents/clients as well as hotels
• With the help of reservations team sometimes taking best deal with hotels.
• Once confirmed Coordinate with accounts for payment purpose with reservation and transportation division to reconfirm the booking.
• After arrival of the guest checking the guest satisfaction to avoid the complaints.
• Sort out the complaints maximum within an hour.
• Keep available on your phone in a round to clock time for smooth running of package.
  

Requirements:

• Good communication skill should fluent in English and local language
  
• Sound knowledge and experience in travel and tourism industry
• Problem solving skill should be able to identify problems analyze situations and develop effective solutions to resolve issues that rise.
• Decision making Able to make decisions that are in the best interest of the team and organization
• Conflict resolution Able to manage conflict that arise in the team
• Adaptability
• Escalate problem or kind of things to top management un able to handle

Managerial Responsibilities:

• Responsible for organizing your teams work
• Delegating inquiries based on team members capability
• Conduct meeting once in a week to take the problems and issues that are facing by the members and convey the same to concerned departments
• Keep in touch with concerned sales person for business development and also for market awareness
• Keep in touch with agents for smooth running of package
• Report team members emergency absenteeism to HR Department HOD
• approve the leave of member from TL side
• Support team for complaint handling
• Mentoring and coaching

Working Hours:

• 6 Days per week
  

Salary:

Negotiable

Contact Information:

• Email:
• Phone/Telegram: (855)
• Telegram ID: @jtccscareers
• Website:
• Address: 7th Floor SV35 Office Building Mao Tse Tong Blvd Phnom Penh 12302

Remote Work :

No