Operations Associate
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1 Vacancy
Job Description
Want to revolutionize the future of education anddo meaningful work that transforms future generations lives
INDIGO RESEARCH Operations Associate
Role Overview
The Operations Associate at Indigo Research is pivotal in enhancing our educational impact by managing and recruiting toptier mentors ensuring operational efficiency and coordinating mentorstudent allocations. Reporting to the Head of Operations this role requires a proactive and detailoriented individual comfortable in a dynamic crosscultural environment. The ideal candidate will have a strong background in operations and recruitment with a passion for improving educational outcomes.
Key Responsibilities
Mentor Management & Recruitment (50%)
Identify current and future mentor shortages in specific disciplines.
Lead endtoend recruitment efforts including drafting job descriptions posting roles proactive sourcing conducting interviews and sending offers and contracts.
Provide training and onboarding for mentors to ensure a seamless transition into the program.
Organise regular quality review meetings with mentors to discuss performance share best practices and drive continuous improvement.
Operational Support (40%)
Analyse workflows and recommend process improvements to enhance overall efficiency.
Assist in the implementation of new processes across the department.
Update and maintain people performance and workload monitoring tools.
Accurately and meticulously track student progress and results.
Mentor Allocations (10%)
Efficiently coordinate the allocation of students to mentors considering fit availability and location.
Offer timely guidance support and updates to mentors and the internal team when addressing allocation issues.
Drive automation process improvements and simplifications to enhance allocation efficiency.
Expectations
Required Skills
Minimum of 2 years of office environment experience. Specific exposure to operations and recruitment is a strong plus.
Strong attention to detail and resourcefulness with a proactive cando attitude.
A high degree of empathy and comfort working in a crosscultural environment.
Ability to receive and act on feedback promptly.
Sound judgment and a willingness to seek support when needed.
Resilience in working remotely and independently under pressure.
Proficiency in Google Suite (Docs Sheets GMail).
Excellent planning and organisational skills.
What Does Success Look Like:
High student success rate with research paper completion.
Prompt allocations (within 2 days or less).
Absence of mentor shortages and unnecessary allocation delays.
High mentor retention rates and a supportive mentor community.
Professional and positive interactions with mentors and Indigo staff.
Indepth product knowledge among team members facilitating successful job performance.
Proactive issue resolution to maintain service excellence.
What We Offer
Growth Opportunities: Be part of a rapidly growing team with opportunities for professional development.
Innovative Environment: Work in a dynamic and supportive environment where your ideas can make a real impact.
Competitive Compensation: Comprehensive benefits package and competitive salary.
Professional Development: Access to training and resources to help you excel in your role and advance your career.
CrossCultural Experience: Engage with a diverse team and expand your crosscultural competencies.
If youre passionate about growing in a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
Employment Type
Full Time
