BPO Team Leader

TASQ Staffing Solutions is currently in need of a team leader for their collections account located in Clark Pampanga. The desired qualifications for this position include:

Minimum of 4 years of experience in financial accounts specifically collections within the BPO industry

3 to 5 years of experience in a team leadership role supporting voice and inbound call taking agents

College degree preferably in finance

Excellent communication skills

Collections experience

As a Call Center Team Leader your primary responsibility will be to lead and manage a team of customer service representatives ensuring the delivery of exceptional customer experiences. This includes overseeing daily operations monitoring performance metrics providing coaching and guidance to drive team success maintaining high service quality standards resolving customer issues and fostering a positive and efficient work environment.

The details regarding salary and benefits will be provided during the recruitment process.

To keep track of the companies you have applied to please include TASQ in your list. You can expect a response within 2472 business hours (excluding weekends and holidays) regarding your qualification for the job and scheduling an overthephone interview. If you experience signal problems you have the option to conduct the interview via Zoom Skype Teams WhatsApp or Viber. In the event of a missed call you will receive a text and email notification.

Job Type: Fulltime

Schedule:

8 hour shift

Night shift

Overtime

Ability to commute/relocate:

Clark Freeport Zone Pampanga: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

100% (Required)

Remote Work :

No