Manager Switching Operations Lagos
Manager Switching Operations Lagos
Posted on :
16-06-2024
Employer Active
1 Vacancy
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Job Description
Our client is a key player in the Fintech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently and borderless. They are currently looking to hire a highly skilled Manager Switching Operations in Lagos.
Job Overview
As a Manager of Switching Operations your primary responsibility is to ensure that all transactions through our different products get to their destination through the best available route selecting from the variety of providers available. Simply put when our customers initiate payments we ensure the transaction gets to the provider and update the provide response on our system. Also ensure our systems are up to always serve this purpose.
Job Responsibilities
Support Payout/Funds transfer processing in a timely manner.
Monitor transactions and ensure all rails are functioning optimally.
Monitors transactions and for signs of fraudulent activity promptly escalates potential issues to the fraud team for investigation and resolution.
Collaborate with cross functional teams to resolve customer related issues.
Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
Working with the CX and TAM team in investigating and resolving complaints relating to payout through assigned resolution channels.
Assists with process improvement tasks such as creating processes tracking progress and updating stakeholders.
Transaction Reconciliation.
Proactively think of strategic methods to improve processes.
Any other duties assigned Process Improvement.
Work with all subteams to identify various touchpoints and design processes to optimize same.
Continuous evaluation of current processes vis vis best industry practices
Requirements &Qualifications
Bachelor s degree in business or relevant field required.
Minimum 7 years of proven experience in switching operations preferably in the financial technology or payments industry.
Understanding of the payment industry.
OpenMindedness and Result Oriented
Ability to work with Microsoft suite.
Ability to work in a crossfunctional team.
Excellent interpersonal presentation skills and communication skills.
Strong analytical and problemsolving skills
Ability to identify errors.
Ability to manage multiple priorities and meet set deadlines.
Work goaloriented based on minimum supervision.
High sense of responsibility accountability integrity and ethical standards.
Treasury Management, Compliance, Liquidity Management, and Financial Analysis.
Employment Type
Full Time
Company Industry
Savings Institutions / Financial Services / Real Estate Agents and Brokers
Key Skills
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