Guest Relations Agent
Posted on :
23-04-2024
Employer Active
1 Vacancy
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Job Description
- What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Job Description
- Print out the Daily Call Log between 09:00-10:00am daily.
- Prepare letters to be signed by General Manager/ EAM or FOM.
- Notes, collects and actions on any guest's preferences. Update guest needs and requests in the guest profile.
- Assist and coordinate ensuring (repeat) guest’s needs, requests and personal preferences are met. Ensure proper recognition and preference delivery (amenities) for all repeat guests.
- Check the arrivals lists for the following day and same day to ensure that VIP’s have been correctly identified. Ensure that appropriate amenities have been ordered and delivered to the rooms of the VIP’s prior to arrival.
- Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports
- Meet the required daily quota for Guest courtesy calls as established by management.
- Notes, collect and actions any guests preferences.
- To liaise with relevant departments regarding guests logistical requirements and amenities. (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling)
- Ensure clear communication between Concierge, Front Office, Executive Floor Lounge, Reservations staff and Duty Manager regarding the arrival of any VIP Guest
- Ensure proper hand over of information, and follow up at all times. Report daily activities in the logbook and attend daily operations briefings.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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