Customer Care Executive MNC Voice / NON Voice
Customer Care Executive MNC Voice / NON Voice
Posted on :
27-10-2022
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Job Description
Roles and Responsibilities:
Provides top quality customer service to all customers of the account / program. Attends to customer queries, concerns and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders. Takes advantage of every customer interaction as an opportunity to creat customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of CSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual / team goals
Desired Candidate Profile:
Should be willing to work in Rotational Shift.
Experience & Freshers both can apply
Strong written and verbal communication skills.
Good computer skills including Microsoft Office suite.
Ability to prioritize and manage work queue.
Ability to work independently as well as in a team environment.
Strong analytical and problem-solving skills.
Good typing skills with a speed of min 25-35 words /min.
Provides top quality customer service to all customers of the account / program. Attends to customer queries, concerns and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders. Takes advantage of every customer interaction as an opportunity to creat customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of CSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual / team goals
Desired Candidate Profile:
Should be willing to work in Rotational Shift.
Experience & Freshers both can apply
Strong written and verbal communication skills.
Good computer skills including Microsoft Office suite.
Ability to prioritize and manage work queue.
Ability to work independently as well as in a team environment.
Strong analytical and problem-solving skills.
Good typing skills with a speed of min 25-35 words /min.
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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