Sr Customer Support Executive US Shifts
Sr Customer Support Executive US Shifts
Posted on :
04-10-2024
Employer Active
1 Vacancy
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Job Description
Position: Sr. Customer Support Executive (US Telecom voice process)
Experience : Minimum 6 Months B2C
Working Hours: Night Shift 5 Days a Week
Roles and Responsibilities:
- Handling customer queries efficiently and effectively.
- Providing excellent customer service through voice and chat support.
- Ensuring customer satisfaction by resolving issues and providing timely solutions.
Interview Mode:
- HR Round (Virtual)
- Ops Round
- Joining Formalities
- Joining
Requirements
Qualification: Graduate
Experience: Minimum 18 months of experience in customer support
Should have computer and Internet knowledge / knowledge of Billing queries
Requirement :
US process night shift will be there but agent should be ok with 24*7 / rotational shifts
* Need Candidates with excellent English Communication Ss
* C1 or B2 Certified English
Benefits
Salary: 3235K CTC (Max 4.5 LPA)
Cab Facility: Both Side (deduction of 500 per month in Pune)
Requirements and ss Proven experience as debt collector / negotiator / debt settlement experience Experience in working with targets and tight deadlines Knowledge of relevant legal requirements USA Working knowledge of MS Office and databases Excellent communication, drive, results focused, motivated and people ss Apt in negotiating and persuading to closure Ability to be professional, polite and compionate without lacking confidence
Education
Education: Graduation in any discipline.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
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