Technical Support Agent - remote
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Job Description
Job Description
- Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times
- Receive customer complaints via e-mails/phone calls, open trouble tickets, and work on solution identification and implementation in coordination with senior staff to minimize disruptions and downtime
- Liaise with appropriate members of the same family or other families as applicable, to collect and collate information required to support the achievement of tasks allocated/to work on solution implementation
- Monitor customer satisfaction in terms of response time and repair time to detect customer opinions and work on improvement plans
- Maintain computer records and reports as directed such as trouble tickets, and faults recovery documents, ensuring they remain accurate and up to date
- Keep self-up to date with changes in technology affecting systems, equipment, and procedures relevant to the role in order to maintain the knowledge levels required to do the job
Job Requirements
- Max age is 33
- CCNA knowledge
- CCNP knowledge (OSPF- MPLS- BGP)
- Males & Females
- English must be good up to very good
- Xceedes are not allowed to apply
- Clear military status (Finished-Postponed-Exempted)
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
