Technical Support Agent - remote
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Description
- Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times
- Receive customer complaints via e-mails/phone calls, open trouble tickets, and work on solution identification and implementation in coordination with senior staff to minimize disruptions and downtime
- Liaise with appropriate members of the same family or other families as applicable, to collect and collate information required to support the achievement of tasks allocated/to work on solution implementation
- Monitor customer satisfaction in terms of response time and repair time to detect customer opinions and work on improvement plans
- Maintain computer records and reports as directed such as trouble tickets, and faults recovery documents, ensuring they remain accurate and up to date
- Keep self-up to date with changes in technology affecting systems, equipment, and procedures relevant to the role in order to maintain the knowledge levels required to do the job
Job Requirements
- Max age is 33
- CCNA knowledge
- CCNP knowledge (OSPF- MPLS- BGP)
- Males & Females
- English must be good up to very good
- Xceedes are not allowed to apply
- Clear military status (Finished-Postponed-Exempted)
نوع التوظيف
دوام كامل
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
