Basal Smart Solutions

Job Description Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address any changes in proces More...

Job Description Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times Receive customer complaints via e-mails/phone calls, open trouble tickets, and work on solution iden More...