GUEST SERVICES EXECUTIVE
Posted on :
16-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
16-07-2022
Job Description
- Provide Meet & Greet service to Jumeirah guests at Kuwait Airport for seamless arrival and departure assistance
- Ensure that all hotel guests are met and assisted at the airport on arrival and departure to provide a personalized service.
- Ensure a paging board is displayed to identify the guests arriving at the airport.
- Facilitate guest arrival to their pre-assigned transportation.
- Liaise with Hotel transportation team for prompt guest airport pick up.
- Assist guests with airline requirement for speedy lost luggage follow up and collection.
- Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport.
- Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle-free departure service.
- Sell and upsell hotel rooms and F&B outlets.
- Take note of the guest preferences and ensure it’s fulfilled.
- Maintain balanced cash float and ensure accurate reimbursement; and inform Airport & Transportation Manager, Duty Managers and Team Leaders of any discrepancies.
- Handle accurate Meet & Assist and Lounge booking and maintain an up to date filling of all related documents.
- Handle accurate, effective and timely shift handover.
- Communicate and coordinate with Airport & Transportation Manager, Duty Managers and Team Leaders all related operational information and requirements.
- Maintain and ensure accurate update of department logbook with guest details and requirements.
- Maintain and ensure accurate update of departmental reports; and inform Airport & Transportation Manager, Duty Managers and Team Leaders of any discrepancies.
- Maintain an effective and professional communication and relationship with the whole team and any other supporting departments.
- Any other duties as may reasonably be requested by the management.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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