Service Management Jobs in Cairo

Serve as a dedicated contact (business partner) for a defined set of customers for order management Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) Have regular direct contact wi More...

Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities. Answering questions or inquiries that the customer needs to know. Providing high-quality service that meets all customer needs and enhances their level of satisfa More...

- Teaching students - Contributing to supervising field training students, faculty members' courses and network courses - Participating in the membership of committees assigned to him by the department or college. - Contributing to scientific activities such as courses, conference More...

- Teaching students - Contributing to supervising field training students, faculty members' courses and network courses - Participating in the membership of committees assigned to him by the department or college. - Contributing to scientific activities such as courses, conference More...

. Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed. . Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers . More...

Receive service requests from clients Create cases in different call management systems depending on products Verify entitlement (Eligibility of support ) Part Ordering exception handling Schedule Exception handling ( Assigning resources for onsite activities ) Manage Business More...

Provide Direct Customer Support through various channels. Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. Investigate and resolve customer complaints and queries particularly escalated one More...

Providing on-site technical support and performing customer support tasks. Delivering, installing, repairing, maintaining, and testing equipment. Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures. Determining customer nee More...

The position will be responsible for Commissioning, Troubleshooting, Preventive maintenance, Audits, and on-site servicing of Alfa Laval equipment at customer site such as: Decanters & High-Speed separators used in Energy, Marine, Food & Wastewater application. On- Site More...

Operate and maintain industrial machines. Produce precision tools. Interpret technical drawings and instructions. Ensure that all operations adhere to safety protocols. Check that all equipment produced works correctly.

Responding to customer callouts and field dispatches. Meeting with the customer to determine the nature of the service or repair. Conducting routine equipment servicing out in the field. Inspecting and troubleshooting equipment failures. Repairing equipment and replacing faulty pa More...

Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transacti More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...

Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about av More...

Memorizing the prices and features of each offer. Confirming customers' language preferences as you assist them. Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management More...

Handle incoming customer inquiries Assist customers with product information, order placement, and issue resolution Maintain accurate and detailed customer records Collaborate with internal teams to resolve customer issues and ensure customer satisfaction Identify opportunities More...

Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.

Providing on-site technical support and performing customer support tasks. Delivering, installing, repairing, maintaining, and testing equipment. Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures. Determining customer nee More...

Position Overview: The Senior Customer Sales Representative will be responsible for managing CSR team improving relationships with key customers and ensuring the successful execution of export shipments. This role requires a strong understanding of international trade excellent commun More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...