Customer Support Jobs in Egypt

Respond to customer inquiries and provide support via phone, email, and chat. Troubleshoot and resolve technical issues related to our e-learning platform. Assist customers with onboarding, registration, and payment processes. Provide product information and guide customers throu More...

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic More...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr More...

Develop and design Customer profiling tools enabling customer persona and digital fingerprint identification. Building on Customer interactions and engagement on different journeys analytics for more individualized customer engagement approaches Build the framework of customer Engagem More...

Roles and responsibilities Drives value to customers and team members by creating and sharing related knowledge. ▪ partners with customers to support their business strategy and goals. ▪ Maintain External, Internal, and the vendor SLAs. Awareness with ITIL is a plus. ▪ Serve as t More...

Job Title: German Customer Support Representative Company Overview: RayaCX is a leading customer experience management company providing innovative solutions to help businesses improve their customer service operations. With a global presence and a team of highly skilled professionals More...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & More...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta More...

Job Title: German Customer Support Representative Company Overview: RayaCX is a leading customer experience management company providing innovative solutions to help businesses improve their customer service operations. With a global presence and a team of highly skilled professionals More...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta More...

Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services Proactively identify and capture upselling opportunities. Investigate & identify the parts required and submit quotations. Check parts availability and ensure correct p More...

Develop and implement effective BIM strategies. Integrate BIM processes into project workflows. Manage and mentor BIM professionals. Create and oversee BIM execution plans. Ensure accurate 3D models and resolve issues. Stay updated with BIM technol More...

Position: Automotive Customer Support Advisor Company Overview: RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries including the automotive sector. Our team of highly skilled professionals is More...

Position: Automotive Customer Support Advisor Company Overview: RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries including the automotive sector. Our team of highly skilled professionals is More...

Job Description: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We are currently seeking a BackOffice Support Representative to join our team on a fulltime basis. As a BackOffice Support Representative you will be responsible for providi More...

Job Description About the Role: We are seeking a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative you will be responsible for providing exceptional support to our users through various channels including e More...

Roles and responsibilities Customer Support: Communicate with customers primarily via email, chat, and phone in a professional and friendly manner to provide assistance, resolve issues, and answer inquiries related to our jewelry products, orders, shipping, returns, and general websi More...

Roles and responsibilities Collate information for inclusion in reports, documents, and correspondence, to support the effective work of other staff. Respond to standard queries and provide timely and accurate guidance. Process and manage routine administrative and financial task More...

Maintaining a positive, empathetic, and professional attitude toward clients at all times Assist with challenging client requests or issue escalations as needed Acknowledging and resolving clients' complaints Communicating and coordinating with colleagues as necessary Keeping More...

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing More...