Entertainment Platform Customer Support Representative
Posted on :
25-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
About the Role:
We are seeking a highly motivated and customeroriented individual to join our dynamic customer support team. As a Customer Support Representative you will be responsible for providing exceptional support to our users through various channels including email chat and phone. Your primary goal is to resolve user issues promptly and efficiently ensuring a positive and seamless user experience.
Responsibilities:
- Customer Support:
- Respond to customer inquiries and complaints in a timely and professional manner.
- Troubleshoot technical issues and provide clear concise solutions.
- Assist users with account setup password resets and billing inquiries.
- Guide users through platform features and functionalities.
- Escalate complex issues to highertier support as needed.
- ProblemSolving:
- Identify and analyze customer issues to determine root causes.
- Implement effective problemsolving strategies to resolve issues quickly and efficiently.
- Document and track customer interactions and resolutions in our CRM system.
- Product Knowledge:
- Stay uptodate on platform features updates and troubleshooting techniques.
- Continuously improve product knowledge through training and selflearning.
- Customer Satisfaction:
- Strive to exceed customer expectations by providing exceptional service.
- Build strong relationships with customers through empathy and understanding.
- Collect and analyze customer feedback to identify areas for improvement.
Qualifications:
- Excellent written and verbal communication skills.
- Strong problemsolving and critical thinking abilities.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in relevant customer support tools and software.
- Experience with ticketing systems and CRM software.
- Knowledge of the entertainment industry and streaming services (preferred).
- A passion for technology and a desire to help others.
6600 EGP Gross Package
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
