Customer Support Engineer - Energy

• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services

• Proactively identify and capture upselling opportunities.

• Investigate & identify the parts required and submit quotations.

• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.

• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.

• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.

• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.

• Proactive looking for upselling opportunities.

• Follow up on order fulfillment progress with Order Handling team.

• Maintain customer, contact info and equipment information in Installed Base.

• Support Sales team members with spare parts related information, as required