Booking Coordinator
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Job Description
Manage Reservations
Process and confirm reservations via phone, email, or online systems.
Update and maintain reservation systems to ensure accuracy.
2. Customer Service
Provide excellent customer service by addressing inquiries and resolving issues.
Communicate clearly with clients regarding booking details, policies, and changes.
3. Coordination with Other Departments
Collaborate with sales, marketing, and service teams to optimize booking processes.
Ensure seamless coordination with housekeeping, catering, or event management teams.
4. Record Keeping
Maintain accurate logs of bookings, cancellations, and modifications.
Generate reports on occupancy rates, reservation trends, and customer feedback.
5. Promotions and Packages
Assist in developing and promoting special offers or packages to attract customers.
Implement marketing strategies to maximize occupancy and revenue.
6. Problem Solving
Address and resolve any conflicts or issues related to reservations.
Manage overbookings and ensure customer satisfaction.
7. Training and Guidance
Train new staff on reservation systems and procedures.
Provide ongoing support and guidance to team members.
8. Technology Utilization
Utilize reservation software and tools effectively.
Stay updated on technology trends to improve booking processes.
9. Feedback Management
Collect and analyze customer feedback to enhance service quality.
Implement improvements based on feedback to boost customer satisfaction.
10. Compliance and Policies
Ensure compliance with company policies and industry regulations.
Communicate policies clearly to clients and staff.
Employment Type
Full-time
