Customer Support Engineer - Energy
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
• Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services
• Proactively identify and capture upselling opportunities.
• Investigate & identify the parts required and submit quotations.
• Check parts availability and ensure correct pricing to provide quotation utilizing our ERP and associated systems.
• Weekly monitoring of Open Quotes and communication with Customers and Sales team to win orders.
• Order registration in ERP system and provide associated purchase orders to internal and external suppliers.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
• Proactive looking for upselling opportunities.
• Follow up on order fulfillment progress with Order Handling team.
• Maintain customer, contact info and equipment information in Installed Base.
• Support Sales team members with spare parts related information, as required
نوع التوظيف
دوام كامل
