Business Support

Roles and responsibilities

• Collate information for inclusion in reports, documents, and correspondence, to support the effective work of other staff.
• Respond to standard queries and provide timely and accurate guidance.
• Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources
• Manage and maintain records and databases, to ensure information is organized and readily available for staff.
• Maintain relationships with a range of individuals through the provision of business support to assist in information sharing and service delivery to staff.
• Proofread reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
• Contribute to the improvement of business procedures and processes.
• Collect and perform basic analysis of data to contribute to quality business information management.
• Guide junior colleagues in performing their duties.

• Administrative Support:

  • Provide administrative assistance to management and teams, including scheduling meetings, preparing documents, and managing correspondence.
  • Maintain organized records, files, and databases to ensure easy access to information.

• Project Coordination:

  • Assist in planning and coordinating projects, tracking progress, and ensuring deadlines are met.
  • Prepare project documentation, reports, and presentations for stakeholders.

• Customer Support:

  • Act as a point of contact for internal and external stakeholders, addressing inquiries and providing information about services and processes.
  • Help resolve issues and facilitate communication between departments and clients.

• Data Management:

  • Collect, analyze, and maintain data related to business operations, sales, and customer feedback.
  • Prepare and distribute regular reports to management, highlighting key metrics and insights.

• Process Improvement:

  • Identify inefficiencies in business processes and suggest improvements to enhance productivity and effectiveness.
  • Assist in the implementation of new systems and processes, providing training and support to team members as needed.

Desired candidate profile

• Education: Bachelor’s degree is a minimum requirement.
• Experience Knowledge & Skills: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
• Languages: Fluency (level C) in English and Arabic.
  

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

• Organizational Skills: Strong ability to prioritize tasks, manage multiple projects, and maintain attention to detail.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with team members and stakeholders.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiar with project management tools (e.g., Trello, Asana).
• Problem-Solving: Strong analytical skills to identify issues and develop practical solutions.
• Interpersonal Skills: Ability to build positive relationships and work collaboratively with diverse teams.

Personal Attributes:

• Proactive: Initiative to take on additional responsibilities and improve processes without being prompted.
• Adaptable: Flexibility to adjust to changing priorities and work under pressure.
• Customer-Centric Attitude: Commitment to providing excellent support and service to internal and external stakeholders.
• Team Player: Willingness to collaborate and support colleagues to achieve common goals.