Job Summary:
We are looking for an experienced General Manager to lead and oversee the daily operations of our coffee shop. The ideal candidate will have a strong background in the coffee industry exceptional leadership skills and a passion for delivering outstanding customer experiences. You will be responsible for ensuring smooth operations driving sales and maintaining highquality standards in both service and product offerings.
Key Responsibilities:
- Oversee daily operations of the coffee shop ensuring efficiency and excellence.
- Lead train and motivate staff to deliver exceptional customer service.
- Manage inventory ordering and supplier relationships to maintain quality and cost control.
- Develop and implement strategies to increase sales profitability and customer retention.
- Ensure compliance with health safety and hygiene regulations.
- Create and maintain a positive and engaging work environment.
- Innovate and introduce new coffee trends seasonal offerings and promotions.
- Handle customer feedback and resolve issues professionally.
Requirements:
- Proven experience as a General Manager or similar role in the coffee.
- Strong knowledge of coffee preparation brewing techniques and industry trends.
- Excellent leadership communication and problemsolving skills.
- Experience in staff training scheduling and team development.
- Customerfocused mindset with a passion for delivering toptier service.
- Ability to work in a fastpaced environment and adapt to changing needs.