Reservation Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Reception Agent
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
You will be part of a world leading hospitality brand Accor offering many other perks such as;
- Competitive net salary
- Hotel opening bonus
- Monthly supermarket bonus card
- Social support bonus card every 3 months
- Monthly transportation allowance
- Free meals on duty at employee cafeteria
- Scholarship for successful university students (either employees or their children)
- Surprise gifts for those who have a new child those who get married for the first time those who have bought a house for the first time
- Being member of the Accor & Levni family
- Learning & development programs
- Complimentary language classes English French Spanish and more
- Career opportunities in our growing team
- A discount card to be used in Accor Hotels Worldwide
- Employee recognition incentive (Employee of the month)
- Staff appreciation party and other employee recognition events
- A job opportunity that is very easy to reach by Marmaray Tram or Ferry.
What you will be doing:
As our next Reservation Agent you will be:
- Responsible for all reservations over the phone or internet email and handles all associated operations
- Increases and optimises room sales in line with the brand and hotels sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
- Follows up the administration of reservations very thoroughly making checkin operations easier for the front desk team.
- Handles reservations by applying the various stepbystep processes defined by the brand.
- Enters reservation details precisely and correctly.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communications.
- Communicates and cooperates with the other hotel departments.
Qualifications :
- Guest focused personality is essential
- Demonstrate a passion for delivering exceptional customer service
- Experience is an asset
- Able to communicate in written and spoken English.
- Additional languages are a plus; French Spanish German Italian Russian Arabic is preffered.
- Strong interpersonal and problem solving abilities
- Highly organized and detailoriented
- Have a courteous and professional telephone manner
- Be proficient in computer systems and reservation software
- Ability to work independently and as part of a team.
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
