Reservation Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Reception Agent
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
You will be part of a world leading hospitality brand Accor offering many other perks such as;
- Competitive net salary
- Hotel opening bonus
- Monthly supermarket bonus card
- Social support bonus card every 3 months
- Monthly transportation allowance
- Free meals on duty at employee cafeteria
- Scholarship for successful university students (either employees or their children)
- Surprise gifts for those who have a new child those who get married for the first time those who have bought a house for the first time
- Being member of the Accor & Levni family
- Learning & development programs
- Complimentary language classes English French Spanish and more
- Career opportunities in our growing team
- A discount card to be used in Accor Hotels Worldwide
- Employee recognition incentive (Employee of the month)
- Staff appreciation party and other employee recognition events
- A job opportunity that is very easy to reach by Marmaray Tram or Ferry.
What you will be doing:
As our next Reservation Agent you will be:
- Responsible for all reservations over the phone or internet email and handles all associated operations
- Increases and optimises room sales in line with the brand and hotels sales policy
- In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
- Follows up the administration of reservations very thoroughly making checkin operations easier for the front desk team.
- Handles reservations by applying the various stepbystep processes defined by the brand.
- Enters reservation details precisely and correctly.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communications.
- Communicates and cooperates with the other hotel departments.
Qualifications :
- Guest focused personality is essential
- Demonstrate a passion for delivering exceptional customer service
- Experience is an asset
- Able to communicate in written and spoken English.
- Additional languages are a plus; French Spanish German Italian Russian Arabic is preffered.
- Strong interpersonal and problem solving abilities
- Highly organized and detailoriented
- Have a courteous and professional telephone manner
- Be proficient in computer systems and reservation software
- Ability to work independently and as part of a team.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
