Concierge Agent

Roles and responsibilities

• Guest Interaction:

• Greeting guests upon arrival and providing a warm welcome.
• Assisting guests with inquiries, reservations, and special requests, such as restaurant bookings, transportation, and event tickets

• Providing Information:

• Offering recommendations on local attractions, dining options, shopping, and entertainment.
• Providing maps, directions, and other helpful information to guests

• Managing Reservations:

• Handling reservations for restaurants, theatres, concerts, and other events.
• Ensuring that all reservations are accurately recorded and confirmed

• Arranging Transportation:

• Coordinating transportation services for guests, including taxi service, car rentals, and shuttle services.
• Assisting with luggage and providing directions as needed

• Handling Guest Requests:

• Responding to guest inquiries and complaints in a timely and professional manner.
• Providing assistance with personal services such as mail delivery, dry cleaning, and babysitting referrals

• Coordinating with Other Departments:

• Communicating with other hotel departments to fulfil guest requests and ensure a seamless experience.
• Ensuring that special requests and arrangements are met

• Maintaining the Lobby Area:

• Ensuring the lobby and reception area are kept clean and tidy.
• Monitoring the lobby area to ensure the safety and security of guests and staff

• Administrative Tasks:

• Maintaining accurate records of guest interactions and requests.
• Preparing reports on concierge activities and guest satisfaction

• 1. Guest Services and Assistance:

• Providing Information: Offer guests detailed information about the hotel facilities, services, and amenities, as well as local attractions, events, restaurants, and shopping areas.
• Handling Requests: Assist with a wide range of guest requests, such as arranging transportation (e.g., taxis, private cars), booking reservations, or finding tickets for local events, tours, or shows.
• Special Requests: Address special needs or requests, such as arranging flowers, purchasing gifts, organizing celebrations (e.g., birthdays or anniversaries), or recommending personalized services.

• 2. Reservations and Bookings:

• Dining Reservations: Make restaurant reservations for guests, whether within the hotel’s restaurant or at nearby restaurants, often securing a table at peak times or special places.
• Event or Activity Bookings: Organize reservations for recreational activities such as golf, spa treatments, or tours. Ensure that guests have an enjoyable and seamless experience by confirming reservations and providing necessary details.
• Transportation Arrangements: Assist with organizing transportation, whether it’s a private car, shuttle, airport transfer, or helping guests with public transportation options.

Desired candidate profile

• Strong Communication Skills:
  • Ability to communicate clearly and effectively with guests, staff, and local businesses.
• Interpersonal Skills:
  • Building rapport and maintaining relationships with guests and colleagues.
• Problem-Solving Skills:
  • Addressing and resolving issues promptly and effectively.
• Organizational Skills:
  • Managing multiple tasks and maintaining detailed records efficiently.
• Knowledge of Local Area:
  • Staying informed about local attractions, events, and services to provide accurate recommendations.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred