Reservation Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service:
- Respond promptly and professionally to customer inquiries regarding availability pricing and policies.
- Provide tailored recommendations to meet customer needs.
- Resolve customer complaints or escalate issues to the appropriate department.
System Proficiency:
- Utilize reservation management systems (e.g. Opera Sabre Amadeus) effectively.
- Maintain uptodate knowledge of company policies promotions and services.
Sales and Upselling:
- Promote additional services packages or upgrades to enhance the customer experience.
- Meet or exceed sales targets when applicable.
Administrative Duties:
- Maintain accurate records of reservations and transactions.
- Prepare daily weekly or monthly reports as required by management.
- Coordinate with other departments such as front office or operations to ensure smooth service delivery.
Qualifications :
Education:
Degree in hospitality travel or a related field is preferred.Experience:
Previous experience in customer service reservations or hospitality is an asset.Skills:
- Strong verbal and written communication skills.
- Proficiency in reservation or property management systems.
- Excellent organizational and multitasking abilities.
- Problemsolving skills and attention to detail.
- Ability to work under pressure in a fastpaced environment.
Additional Requirements:
- Availability to work flexible hours including weekends and holidays.
- Familiarity with local and international travel requirements (if applicable).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
