Senior Technical Support Executive
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.
At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.
- Provide 1st Level support to production issues logged via tickets mails Phone and communication channels
- Support all business teams regarding system inquires and guide them
- Communicate with all services providers in case of technical issues and inquires
- Monitor resolve and escalate production issues as appropriate to Level 2 Support teams.
- Run monitoring reports for usage performance and/or availability.
- Meet customer expectations regarding estimated response times for issue resolution.
- Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis
- Create and maintain Level 1 Support Knowledge Base documentation for teams reference and use on a daytoday basis.
Requirements
- BSc in Computer Engineering or equivalent
- Experience from 24 in relevant field
- Handson experience in SQL query writing (Oracle and SQL server )
- Excellent analytical skills
- Strong result orientation and customer centric
- Excellent communication skills.
Benefits
- Embark on an exciting journey with the Fintech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all
نوع التوظيف
دوام كامل
