HSBC Egypt

This role is a telephony role and as a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong unders المزيد...

Proactively manage all aspects of Client Services for an assigned group of RM’s / portfolio of clients, ensuring high quality of service delivered at all times to Clients and internal customers. Work alongside Client Managers and Client Service Managers, taking responsibility المزيد...

Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target, Build professional relationships with colleagues in his/other areas and with the BP as well. Inbound and outbound calls with potential customers to complete Internationa المزيد...

Recruiting, interviewing and orienting new staff members. Monitoring and evaluating staff performance. Managing a departmental budget and forecasting budgetary requirements. Setting strategic long and short-term departmental goals and evaluating outcomes. Motivating and inspiring المزيد...

Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels. Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit. Proc المزيد...

Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and support achievement of team objectives Ensure that the productivity and quality levels are achieved as per the standards set for the process. Participate in team meeting / المزيد...

Lead an assessment team of Assistant Vice Presidents (AVPs) and Testing Specialists, as they evaluate a portfolio of controls for design and operating effectiveness, raising issues as appropriate. Ensure that assigned control assessments are accurate, effective, abide by Compliance المزيد...

Processing role to complete customer's requests in a timely manner, acquire and update knowledge on procedures related to relevant processes. Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. Work wel المزيد...

Undertake product sales using EDRAS based sales process to discover and manage customer needs Ensure delivery of a consistently excellent customer experience Implement Group mandates on risk management and regulatory compliance Identify and fix appointments for meeting potential cu المزيد...

Review customer documentation to ensure customers Tax Status is accurately updated and reported ensuring compliance with applicable internal policies and procedures and external regulations. Ensure all data is reviewed again all Core Banking Systems, validated and are kept up to da المزيد...

Court Order/ Production Order Processor who will be responsible for the below: Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process. Ensure that the process related procedures are implemented and followed Agreed volume of w المزيد...

Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers المزيد...

Receive/make calls from/to customers (internal/ external) in rotational shifts. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked. Act effectively on all customer feedback المزيد...

Providing a personalized, friendly and efficient service Provide exceptional, efficient counter and sales service for all customer segments, wealth and personal banking (WPB), Premier and Corporate Pro-actively encouraging new and existing customers to register for, and use, alter المزيد...

Court Order/ Production Order Processorwho will be responsible for the below: Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process. Ensure that the process related procedures are implemented and followed Agreed volume of wo المزيد...

Provide support for multiple diaries, using initiative to resolve conflicts and ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure best possible use of time Coordinate and manage international travel and meeting schedules where required Tim المزيد...

Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels. Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit. Proc المزيد...

Work closely with the GCCSO leadership team to identify and prioirtise key initiatives Support the performance framework for GCCSO, through governance and focus on EPD and coaching Lead a number of people initiatives across different sites and markets, through to delivery and clo المزيد...

Impact on the Business Manages achievement of performance targets, prevents and mitigates operational losses and utilizes budge and resources within established requirements. Develops and implements process management and improvement initiatives to sustain acceptable degree of المزيد...

Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability. Review customer’s payment details to identify possible patterns of money laundering and terrorist financing activity. Ensuring compliance w المزيد...