drjobs Senior Technical Support Executive العربية

Senior Technical Support Executive

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1 Vacancy
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Job Location drjobs

Cairo - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.

At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.

  • Provide 1st Level support to production issues logged via tickets mails Phone and communication channels
  • Support all business teams regarding system inquires and guide them
  • Communicate with all services providers in case of technical issues and inquires
  • Monitor resolve and escalate production issues as appropriate to Level 2 Support teams.
  • Run monitoring reports for usage performance and/or availability.
  • Meet customer expectations regarding estimated response times for issue resolution.
  • Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis
  • Create and maintain Level 1 Support Knowledge Base documentation for teams reference and use on a daytoday basis.


Requirements

  • BSc in Computer Engineering or equivalent
  • Experience from 24 in relevant field
  • Handson experience in SQL query writing (Oracle and SQL server )
  • Excellent analytical skills
  • Strong result orientation and customer centric
  • Excellent communication skills.


Benefits

  • Embark on an exciting journey with the Fintech Experts.
  • Join a workplace that actively encourages and supports all talents.
  • A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
  • Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all


Employment Type

Full Time

Company Industry

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