Senior Technical Support Executive
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Job Description
A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.
At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.
- Provide 1st Level support to production issues logged via tickets mails Phone and communication channels
- Support all business teams regarding system inquires and guide them
- Communicate with all services providers in case of technical issues and inquires
- Monitor resolve and escalate production issues as appropriate to Level 2 Support teams.
- Run monitoring reports for usage performance and/or availability.
- Meet customer expectations regarding estimated response times for issue resolution.
- Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis
- Create and maintain Level 1 Support Knowledge Base documentation for teams reference and use on a daytoday basis.
Requirements
- BSc in Computer Engineering or equivalent
- Experience from 24 in relevant field
- Handson experience in SQL query writing (Oracle and SQL server )
- Excellent analytical skills
- Strong result orientation and customer centric
- Excellent communication skills.
Benefits
- Embark on an exciting journey with the Fintech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all
Employment Type
Full Time
