Operations Support Agent

Job description

The air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Cargo Operations Team in Doha as a Duty Controller Operations Support Center.

Join the QR Cargo family and leave a mark as part of the Cargo Operations Team.

About the role

The role involves leading the global screening of cargo for sanctions and dual-use goods and involves making important decisions regarding export and import. You will be responsible for conducting specialized risk-based assessments and analysis based on the screening outcomes for sanctions and dual-use goods as well as provide support to network stations on a 24x7 basis, answering questions and handling escalations related to the cargo sanctions compliance program. Furthermore, you will ensure that daily operations remain safe and compliant, and any issues are escalated to relevant management personnel as per the escalation matrix.