PSEO - High Level Tech Support

This is a remote position.

Position: HighLevel Support Agent

Rate: $1200 AUD/month

Schedule: 40 hours per week; Full time

Shift: EVENING SHIFT

About Us:

Job Summary:

Key Responsibilities:

• Conduct onboarding calls to welcome new clients and set them up for success
  
• Provide exceptional support and training to clients ensuring they understand and can utilize our services effectively
  
• Customize workflows to optimize client efficiency and satisfaction
  
• Set up and manage Mailgun and Twilio configurations for clients
  
• Handle minor API and webhooks tasks using Zapier
  
• Collaborate with the team to identify and resolve client issues promptly
  
• Maintain a proactive approach to problemsolving with a keen eye for detail
  

Qualifications:

• Fluent in English with excellent communication skills
  
• Proven experience in handling onboarding calls and delivering highquality support and training to clients
  
• Strong expertise in workflow customization for improved efficiency
  
• Familiarity with Mailgun and Twilio setup and management
  
• Experience with Zapier including minor API and webhooks tasks
  
• Proactive problemsolver with a keen eye for detail and a passion for client satisfaction
  

Requirements

• Zapier
  
• MailGun
  
• Twilio
  

Benefits

• PERMANENT work from home
  
• HMO on your first year of tenure
  
• Fun and engaging culture
  
• Full management support
  
• Competitive monthly/hourly rate