Operations and Client Success Support
Operations and Client Success Support
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1 Vacancy
Job Description
This is a remote position.
Job Title: Operations and Client Success Support
About Us
We are a dynamic mens empowerment coaching business focused on transforming lives through innovative programs. Our missiondriven environment offers a unique opportunity for passionate individuals to make a real impact while developing their skills in business operations and client management.
Role Overview
As Operations and Client Success Support you will ensure seamless program delivery and exceptional client experiences. Using tools like Go High Level and Square youll streamline operations enhance client engagement and drive business growth.
Key Responsibilities
Community Engagement and Support (60%)
Stimulate engagement and participation in online group coaching programs
Manage client access to materials and platforms
Coordinate facilitators for the subscription community
Handle subscriptions payments and trials
Track attendance and manage course cohorts in CRM
Ensure smooth logistics for all events and programs
Facilitator Coordination and Support (20%)
Coordinate logistics for online courses and mastermind sessions
Manage facilitator schedules and content submissions
Follow up weekly to verify content
Financial Management (5%)
Oversee payment processing and follow up on overdue payments
Reduce payment defaults and improve ontime payments
Client Engagement and Retention (5%)
Manage a client tracking and engagement system to boost participation
Reporting and Analytics (5%)
Generate reports on business operations
Provide insights for operational improvements
Client Progress Tracking
Implement a system for tracking client progress throughout programs
Reengagement and Ascension
Develop strategies to reengage inactive clients and promote program ascension
Scope of Work
Manage administrative aspects of coaching programs including retreats and masterminds
Oversee a client base of 4050 highticket clients and 3040 subscription members
Handle financial transactions and reporting
Coordinate with facilitators and contractors
Implement automation systems to improve operational efficiency
Success Metrics
Weekly/monthly reports through Go High Level
Client feedback and satisfaction
Financial metrics (revenue payment default rates)
Engagement and retention rates
Requirements
Qualifications
Required Skills
Strong written and verbal communication skills
Proficiency in Go High Level CRM
Experience with payment processing systems preferably Square
Strong organizational and project management skills
Data analysis and reporting capabilities
Customer service and client relationship management experience
Ability to handle sensitive information professionally
Proactive problemsolving and adaptability to new technologies
Nice to Have
Experience in men s personal development or empowerment coaching
Knowledge of event management
Understanding of marketing principles
Familiarity with social media community management
Experience with video conferencing and online learning platforms
Qualifications Required Skills Strong written and verbal communication skills Proficiency in Go High Level CRM Experience with payment processing systems, preferably Square Strong organizational and project management skills Data analysis and reporting capabilities Customer service and client relationship management experience Ability to handle sensitive information professionally Proactive problem-solving and adaptability to new technologies Nice to Have Experience in men s personal development or empowerment coaching Knowledge of event management Understanding of marketing principles Familiarity with social media community management Experience with video conferencing and online learning platforms
Employment Type
Full Time
