HR and Scheduling Virtual Assistant

Position : HR & Scheduling Virtual Assistant
Work Hours (Client) : Philippines Time: 12 am – 8 am or 1 am to 9 am – however we need the person to be flexible in case our office needs change
Holidays : Canadian holidays
Pay Range : $1000$1300/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Client is the world's leading provider of personalized inhome care services. We have over 1100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA and that includes caring for your career. Client provides bestinclass training education and opportunities for career advancement. It also offers you the opportunity to be part of a supportive familylike culture where you're encouraged to talk with your local office for support share stories and seek guidance.

Duties and Responsibilities:

The HR & Scheduling Virtual Assistant is expected to perform a variety of duties for the recruitment and scheduling of Caregivers.

The HR & Scheduling Virtual Assistant is expected to assist with full cycle recruitment scheduling Caregivers and providing customer service to both clients and caregivers.

Duties include but are not limited to:

Scheduling:

• Answer incoming calls in a friendly professional and knowledgeable manner.
• Assist with creating and maintaining Clients and Caregivers schedules.
• Document Clients and Caregivers activity utilizing the WellSky software system.
• Handle and document Client and Caregivers concerns and complaints in a timely manner and notify the Nurse Managers and Scheduling Team.
• Follow up and communicate Caregivers and Clients' issues to ensure problems are resolved in a timely and professional manner.

HR:

• Reviewing applications and resumes to screen candidates
• Perform phone followups with candidates and initial phone screens
• Schedule applicant interviews in an efficient and professional manner
• Follow the Home Instead Standards conduct reference checks
• Schedule candidates for orientations and send them all preorientation paperwork and training information.
• Create and maintain all employment records in WellSky (scheduling system) and Applicant Stack (applicant tracking system)
• Performing interviews for new caregivers virtually (as needed)

Minimum Requirements:

• 15 years of related business experience preferably in customer service and/or healthcare setting.
• Good English language skills (both speaking and writing)
• The ideal candidate should be alert energetic and able to maintain focus and enthusiasm throughout their shift.
• Experience working in high call volume setting
• Excellent customer service experience
• Effective critical thinking skills
• Ability to work independently and work well within a team
• Demonstrated multitasking taking initiative and problemsolving skills
• Excellent judgment and discretion
• Works well under pressure
• Highly organized and efficient time management skills
• Good computer skills including proficiency in Microsoft Office Suite (Word Excel Outlook) as well as experience with data entry email communication and the ability to quickly learn new software applications is highly important.