Application Support Officer

Communicate with users for troubleshooting

Diagnose problems and propose an adequate solution or work with solution delivery/vendors to reach a solution

Identify and propose business analysis of needs for designated projects

Prepare presentation and demo for end users

Good communication skills with users, IT development team and suppliers

Prepare user's manual where and when is required

Contribute with testing team to building test plan, test scripts and user acceptance test where and when is required

Analyze processes and propose scenarios for improvement and automation where and when is possible

Check security rules to be aligned with AXA Standard