Customer Success Manager

Serve as the primary point of contact for assigned USbased B2B clients building strong relationships and understanding their business needs and objectives.

Onboard new clients ensuring a smooth transition and successful implementation of our products or services.

Proactively engage with clients to understand their usage patterns identify opportunities for expansion and mitigate any issues or concerns.

Collaborate crossfunctionally with Sales Product and Support teams to advocate for the clients needs and drive product improvements.

Develop and execute strategic account plans to drive customer satisfaction retention and growth.

Actively engages in preventing churn within managed accounts.

Monitor key performance metrics and customer health scores taking proactive measures to address any red flags.

Conduct regular business reviews with clients to review progress share insights and identify opportunities for further collaboration.

Act as a trusted advisor to clients providing guidance and best practices to help them achieve their business goals.

Requirements

Bachelors degree in Business Administration Marketing or related field.

At least 5 years solid proven experience in a customerfacing role preferably as a Customer Success Manager or Account Manager in a B2B environment.

Strong understanding of the US B2B market and familiarity with the needs and challenges of USbased clients.

Exceptional communication and interpersonal skills with the ability to build rapport and credibility with clients at all levels of the organization.

Strategic thinker with a proactive and resultsoriented approach to problemsolving.

Ability to manage multiple priorities and thrive in a fastpaced dynamic environment.Experience working with CRM systems (e.g Hubspot) and other customer success tools is a plus.

Bachelor's degree or equivalent technical qualification. Minimum of 4 years' experience in project management, with a focus on SaaS/Gen-Ai based implementations. Experience with Gen-Ai platforms and frameworks. Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders. Proven track record of successfully managing complex projects in a fast-paced environment. Ability to think strategically and drive innovation in Ai-based solutions. Strong problem-solving skills and the ability to navigate technical challenges. Experience in the legal services or related industries is a plus. Excellent communication, leadership, and stakeholder management skills, with the ability to build relationships and influence outcomes Willingness to travel occasionally for client meetings or project engagements.