We are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service professional in Spain. The team the employee would join supports customers of a market leader in design and technology of household appliances.
Location: Barcelona Spain
Employment type: Temporary (2 months) fulltime only
Work model: Remote/Work from home from anywhere in Spain
DUTIES AND RESPONSIBILITIES:
- Communicate with clients through incoming telephone calls emails or social media messages and look for solutions to their difficulties with their orders or devices
- Use leadingedge diagnostic tools and Excel to help guide clients in solving issues with their machines
- In more extenuating circumstances agree and arrange a technician visit or to send
- additional/spare parts directly to the clients
- Be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (crossselling and upselling)
- Be a brand Ambassador by educating customers on the used technology demonstrating a full understanding of products and brand values
REQUIREMENTS:
- Have a fluent level of written and spoken Dutch/Flemish
- Have a good level of English to communicate with international team
- Be based in Catalonia or be willing to relocate without the employers support in January
- Have all of the righttowork documentation in place (Passport/ID EU Bank Account NIE & Spanish Social Security Number)
- Appreciate excellent customer service no matter whether it s a call email or social media offer the customers the best possible experience
- Have good computer skills and experience with MS Office
- Be solutionoriented wellorganised and able to prioritise the workload with the ability to work under pressure
OFFER:
- FixedTerm 2Months contract with 1 month probation period
- Fulltime position (39 hours per week)
- Rotating schedule Monday Sunday between 8 AM and 8 PM 5 days per week
- Two weekends off per month
- Hybrid working model with x3 days per month from the office
- Fully paid 3 weeks long and fully officebased training that optimally prepares you for your job
- Bestinclass people engagement activities and programs
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