Customer Support Specialist - RUENG
Customer Support Specialist - RUENG
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
As a Customer Support Agent at Multilogin youre not just troubleing; youre a critical part of our companys commitment to exceptional service. Youll be working in a fastpaced techdriven environment where your contributions will directly impact our user experience and product evolution.
Responsibilities:
- Provide timely and empathetic support to customers through chats emails and Telegram ensuring their issues are resolved with a high level of satisfaction
- Collaborate with crossfunctional teams to trouble complex problems and identify solutions and workarounds that improve customer experience
- Consistently doent troubleing steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team.
- Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness
- Share insights and feedback to improve the product and service and contribute to longterm solutions
Requirements:
- 01 year of experience in a Customer support role preferably in a tech or SaaS environment
- Excellent spoken and written communication s in English and Russian
- Flexible in working hours. Being able to work in daily evening and weekend shifts (no midnight shifts)
- Strong empathy ss excellent communication and problemsolving ss
- Ability to multitask
- Nice to have knowledge about Python and Selenium for automation
Employment Type
Full Time
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