Customer Support Representative Latin America
Customer Support Representative Latin America
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Job Description
This is a remote position.
Schedule:
- 40 hours per week
- Monday to Friday 9AM to 6PM PST
- Includes 1 hour unpaid break
Client Overview
Step into the exciting world of music with a pioneering international company that s revolutionizing the industry. This innovative business operates globally with a strong presence in Latin and Central America. As a customer support specialist you ll be at the heart of our operations ensuring our diverse clientele receives topnotch service and support.
Job Description
We re on the hunt for a bilingual Customer Support Specialist (SpanishEnglish) to be the voice of our company in Latin America. This role offers a unique opportunity to blend your passion for music with your customer service expertise. You ll be handling inquiries from clients across Latin America providing both technical and general support. If you re a music enthusiast with a talent for problemsolving and fluency in English and Spanish this position offers an exciting chance to immerse yourself in the vibrant world of international music business.
Responsibilities:
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Provide firstlevel customer and technical support to clients across the Americas
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Handle customer inquiries via phone email and chat in both English and Spanish
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Troubleshoot basic technical issues related to the company s music products or services
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Maintain detailed records of customer interactions and support tickets
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Collaborate with other departments to resolve complex customer issues
Requirements:
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Fluency in both English and Spanish (written and verbal)
.
Previous experience in customer support
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Strong problemsolving and communication skills
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Basic technical knowledge with the ability to quickly learn new systems
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Passion for music and understanding of Latin American music culture
Employment Type
Full Time
