Travel Agent - Italian - UK
Travel Agent - Italian - UK
Posted on :
03-10-2024
Employer Active
1 Vacancy
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Job Description
Position: Travel Agent
Location: remote United Kingdom
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Assist travelers with bestinclass personalized support
- Solve issues with any travel or tech related help they may require ranging from standard platform queries to lastminute emergency travel situations
- Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further companys success
- Build meaningful relationships across global teams
- Provide feedback to product and engineering team necessary for product improvement
- Meet and exceed KPIs.
REQUIREMENTS:
- Native/fluent in Italian both oral and written. Fluent in English (B2 level and higher)
- Previous working experience in a customer service roles ideally covering travel and hotel segments
- Previous experience working with GDS systems (Sabre Amadeus Galileo Worldspan) is essential
- Metrics driven as an indicator and motivator of success
- A skilled communicator who enjoys creating personalized verbal and written communication
- A team player who thrives in collaborating giving and receiving feedback and lifting others up
- Computer literate and confident using tools such as Gmail Zendesk Slack and Salesforce as well as our unique inhouse travel customer service platform
- Flexibility to work nontraditional shifts (early mornings late evenings and weekends) as we scale our support organization
- Resettlement/Legal status to live and work in the UK already in place
- Working schedule: Monday to Sunday 07 AM 10 PM rotating schedules.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans dental and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
- And many others!
Employment Type
Full Time
Key Skills
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