Service Administrator

This is a remote position.

• Schedule techniciansand contractors for service works
  
• Create andmanage work orders, purchase orders,contract documents and all other job-related documentation for project works,
  
• Manage the on-call after hours support system
  
• Contribute to the effectiveness of the HSEQ systems to ensure compliance, ongoing improvement,and customer focus throughout day-to-day work.
  
• Support stakeholders in quality assurance and work health safety compliance
  
• Developing relationships with existing and new customers
  
• Customer liaison to ensure complete client satisfaction for all aspects of site project delivery. This includes attendance of meetings, processing/handover of any completion of documentation and resolving customer issues as they arise,
  
• Ensuring Technicians are provided with adequate information, documentation, equipment, materials, safety equipment and/or procedures to complete the work safely, successfully, and most efficiently,
  
• Delivering acceptable gross margins on jobs through purchasing, materials management, supervision, and efficient labor coordination,
  
• Purchase of materials and services through established procurement processes,
  
• Monitor WIP on all works,
  
• CCNP (Cisco Certified Network Professional)
  
• Designing and implementing new network solutions and/or improving the efficiency of current networks
  
• Installing, configuring, and supporting network equipment.
  
• Procuring network equipment and managing subcontractors involved with network installation
  
• Configuring firewalls, routing, and switching to maximize network efficiency and security
  
• Other ad hoc duties and projects as required
  

Requirements

• Intermediate level of Microsoft office programs including Excel /Word /Outlook
  
• High attention to detail with accurate data entry skills
  
• Excellent written and verbal communication skills
  
• Excellent time management skills
  
• Self-motivated and pro-active
  
• Ability to work within a small team and autonomously
  
• CCNP (Cisco Certified Network Professional)
  
• Previous Customer support experience
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent from Day 1
  
• 20 Days Annual Leave AND 5 Days Sick Leave
  
• Government Benefits and 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• Competitive Salary