IT Executive - PH

EduCLaaS

Posted on : 30-09-2024

Employer Active

1 Vacancy

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Jobs by Experience

1-2years

Job Location

Manila - Philippines

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 30-09-2024

Job Description

This is a remote position.

JOB PURPOSE

To ensure IT support to Internal and External users of Lithan EduCLaaS.

Responsibilities

Provide remote support to endusers who are facing technical issues with their devices applications or network connectivity.

Identify analyze and resolve problems using various tools and methods such as remote access diagnostic software or manuals.

Escalate complex or unresolved issues to the appropriate level of support or vendor.

Install configure and update software components such as laptops desktops printers scanners mobile devices operating systems antivirus and office applications.

Perform security checks on devices and systems such as virus scans.

Document and report issues solutions and feedback using ticketing systems (Fresh Service)

Train and educate users on how to use their devices and applications efficiently and securely as well as on the best practices and policies of the organization.

Coordinate and collaborate with other IT staff vendors and stakeholders to ensure smooth and timely delivery of services.

Once a week carry out after office standby support (appropriate renumeration will be provided).

Requirements

Requirements

Experienced in providing deskside support or similar technical support role.

Strong knowledge and skills in troubleshooting and resolving hardware and software issues.

Proficient in using various operating systems such as Windows and iOS.

Familiar with various applications such as Microsoft 365 Zoom Teams.

Excellent communication and interpersonal skills with the ability to explain technical concepts in simple and clear terms.

Customeroriented and serviceminded with the ability to handle stressful situations and difficult customers.

Selfmotivated and proactive with the ability to work independently and as part of a team.

Flexible and adaptable with the ability to work under pressure and meet deadlines.

Attention to detail and quality with the ability to follow instructions and procedures.

In order to be successful in this role we need someone who has

At least 1 years experience in relevant fields

Added credit for those with scripting knowledge of PHP or Python with Database knowledge of mySQL

Willing to learn Microsoft Powerplatform (Flow Power virtual agent Power apps) to support users.

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

EduCLaaS

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IT Executive - PH

EduCLaaS

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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