Medical Receptionist Video Receptionist
Medical Receptionist Video Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Fulltime: Monday Friday 8:00 AM 5:00 PM (10:00 AM to 7:00 PM PHT)(with a 1hour paid lunch 9 hours a day)
- Saturday: 8:30 AM 12:00 PM (10:30 AM to 2:00 PM PHT) (with a 30minute paid break 4 hours)
Scope of the Role: You will manage the front desk operations for a busy healthcare physiotherapy practice acting as the first point of contact for patients via video conferencing and telephone calls. You will be responsible for maintaining smooth patient flow and supporting administrative tasks within the clinic.
- Greet and checkin patients via video when they arrive at the clinic using an iPad system.
- Answer and manage incoming calls professionally addressing patient inquiries and concerns.
- Schedule patient appointments and consultations coordinating with physio and other staff members.
- Assist with patient flow by managing administrative tasks including updating patient notes and records.
- Ensure all necessary paperwork is completed for new patients and process payments if required.
- Provide information on clinic services fees and appointment details.
- Handle billing inquiries and process payments through remote login.
- Facilitate communication between patients therapists and other clinic staff.
- Support the current staff with video reception tasks while she focuses on phone reception.
- Help ensure compliance with the clinics healthcare regulations through administrative tasks.
Requirements
- Proven experience as a medical receptionist or in a similar customerfacing role.
- Knowledge of medical terminology and billing practices is advantageous but not required.
- Strong communication and customer service skills with a natural fluent command of English.
- Friendly outgoing personality to create a welcoming virtual environment for patients.
- Experience with Nookal (a clinic management system) is a plus but not necessary.
- Proficiency in Microsoft Office and general computer skills.
- Strong organizational and multitasking abilities with the ability to manage multiple patients at once.
- Ability to handle sensitive and confidential information with discretion.
- High school diploma; certification in office management or a similar field is preferred.
- Pleasant easygoing manner that puts patients at ease.
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Proven experience as a medical receptionist or in a similar customer-facing role. Knowledge of medical terminology and billing practices is advantageous but not required. Strong communication and customer service skills, with a natural, fluent command of English. Friendly, outgoing personality to create a welcoming virtual environment for patients. Experience with Nookal (a clinic management system) is a plus but not necessary. Proficiency in Microsoft Office and general computer skills. Strong organizational and multitasking abilities, with the ability to manage multiple patients at once. Ability to handle sensitive and confidential information with discretion. High school diploma; certification in office management or a similar field is preferred. Pleasant, easy-going manner that puts patients at ease.
Employment Type
Full Time
