Care Advisor

RESPONSIBILITIES:

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards across phone, email, live chat and customer experience metrics such as customer satisfaction and NPS.
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention