Care Advisor
Posted on :
06-12-2022
Employer Active
1 Vacancy
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Job Description
RESPONSIBILITIES:
- Responding to queries regarding cover, claims, hospitalisation, complaints
- Commit to the department`s service standards across phone, email, live chat and customer experience metrics such as customer satisfaction and NPS.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
- Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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